Water Utilities Corporation (WUC) is a government-owned parastatal in Botswana, established in 1970 by an Act of Parliament (Cap 74:02). Its primary mandate is to provide potable water and wastewater management services across the country, ensuring sustainable and efficient water supply to urban centers and villages .

? Head Office

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  Location: Sedibeng House, Plot 17530, Luthuli Road, Gaborone

  
  


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  Postal Address: Private Bag 00276, Gaborone, Botswana

  
  


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  Telephone: +267 360 4400

  
  


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  Fax: +267 397 3852

  
  


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  Email: metsi@wuc.bw

  
  


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  Website: www.wuc.bw

  
  

? Customer Service Contacts

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  Toll-Free Number: 0800 555 555

  
  


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  Mobile Line: +267 73 042 819

  
  


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  SMS Service: 16299

  
  


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  USSD Code: *186#

  
  


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  Email: contactcentre@wuc.bw

  
  

? Branch Network

WUC operates multiple branches and revenue offices across Botswana, including locations in Francistown, Maun, Selebi-Phikwe, and Ghanzi. These offices provide services such as bill payments, account inquiries, and customer support.

? Services Offered

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  Water Supply: Provision of potable water to residential, commercial, and industrial customers.

  
  


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  Wastewater Management: Collection, treatment, and disposal of sewage and wastewater.

  
  


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  Infrastructure Development: Construction and maintenance of dams, pipelines, and treatment plants.

  
  


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  Laboratory Services: Water quality testing and analysis through facilities like the Mmamashia Laboratory, which is ISO/IEC 17025:2017 accredited .

  
  

? Infrastructure Highlights

WUC manages several key water infrastructure projects, including:

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  Dams: Gaborone, Nnywane, Bokaa, Shashe, Letsibogo, and Ntimbale.

  
  


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  North-South Carrier Scheme: A major water transfer project that conveys water from the north to the south of Botswana .

  
  

? Digital Services

WUC has implemented digital platforms to enhance customer experience

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  Online Portal: Customers can view bills, make payments, and manage their accounts online.

  
  


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  Mobile Services: USSD code *186# allows for quick access to account information and services.